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Help Desk Software Products

Help Desk & Service Desk Software based on ITIL® best practices.

With more than a decade of experience, delivering scalable help desk, call logging and asset management software. These proven IT Service Management (ITSM) solutions enable organisations to streamline work flow, maximise productivity and raise service levels whilst aligning IT operations with the needs of the business. Through Web, Self-service Portal, Mobile and Windows™ interfaces, SupportDesk help desk software is accessible by operators and customers in internal ITSM), external Customer Service and Support (CSS) and Managed Service Provider (MSP) environments.

To find out how we can help you increase your IT infrastructure service reliability and analyse trends for more efficient allocation of resources, click on one of the boxes below.

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Professional Services

Richmond Systems offer a wide range of Professional Services.

Click on any of the boxes below for our available services.

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News & Events

Service Desk & IT Support Show 28th – 29th April 2009

Visit Richmond Systems on stand 814 to see the latest version of SupportDesk at the Service Desk & IT Support Show, held in the Brompton Hall at Earls Court 1. For more information visit http://www.servicedeskshow.com/page.cfm/Link=1/t=m/goSection=1

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SupportDesk v6.73

Richmond Systems announce the release of SupportDesk v6.73 with new web reporting.
Click here to view the new features of v6.73
Click here to register and download a free 30 day trial

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More News & Events

News room
Events
Press releases

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SupportDesk Whitepaper

To download a free copy of the White Paper 10 Essential Steps for Service Desk Efficiency, simply click on the button below and you will be automatically redirected to the registration page.