ITIL ® Checklist

Factors to consider when looking for an ITIL ITSM solution:

Look for a feature set that is manageable with existing resources
Establish the full costs including additional modules, maintenance, training and consultancy
Investigate the effort and resources required to update and upgrade the system; consider who will have to pay for this
Check your requirements for integration with existing data sources and business applications
Consider how long it will take to implement a software package and the impact on service levels to the business
Establish the training requirements
Establish if the scope of your support function extends beyond IT, for example, Facilities Management and other consolidated service desk disciplines
Consider your future requirements and choose a product feature set that will meet future demands on the IT function.
Is there a requirement to align business processes utilising standards such as the ITIL framework