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  • Service Desk with ITIL compatibility
  • Self Service Portal
  • Management Reporting and KPIs
  • Asset Management built-in

Support Service Desk
Meet and exceed service targets through rapid call logging, workload and call queue management, routine task management and colour coded performance indicators.
   
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Management Information
Monitor and improve performance through customisable, graphical  reports that can scheduled and emailed to save time and keep everyone in the picture.

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Self Service
Reduce workload on the service desk and fulfil support requests more efficiently by giving your customers a web portal to log requests, search knowledge and stay updated.
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Asset Management
Know where your assets are, how well they are working and how they are being supported. Automatic discovery. Maintenance scheduling, loan-tracking and MADC history recording.
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