Core Implementation

Duration: 1 day

Overview

The Core Implementation will cover the configuration of the main elements of SupportDesk so the service desk is configured for incident management.  

Prerequisites

System Design recommended 

Configuration Steps Covered

• Database configuration
• Installation of services including web (basic)
• Microsoft Active Directory integration
• Set up users, groups and rights
• Categories and Skills Matrix configuration
• Statuses
• Priorities
• Actions and Activities
• View Restrictions
• Email integration (basic)
• System Overview

If you would like further information regarding the Consultancy Services available from Richmond Systems please call +44 (0) 1428 641616 or e-mail info@richmondsys.com.

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