SupportDesk Data Integration and Import Set Up

Duration: 1/2 Day – Remote control session

Overview

In addition to data integration to Microsoft Active DirectoryTM, Richmond SupportDesk can offer other data import functionality. The RTS Import Tool allows data to be imported from any OLE compliant database to populate the Navigator Tree.

SupportDesk can also display data from other sources by creating External Data Links (XDIs) to other systems. This provides valuable information quickly and easily, without losing time opening other data sources.

These XDI’s are custom-built, real-time views of other systems from within SupportDesk. These views are linked into an imported asset record allowing users to open a number of views into the source data to view up to date information.

Benefits & Deliverables

• Current data does not have to be recreated within SupportDesk
• Extended information is visible from SupportDesk in real time without having to have the data stored within the service desk.
• Data imports can be scheduled to update from the source data on a regular basis to reflect changes made.

Prerequisites

• SupportDesk installation
• OLEDB Compliant database or data in a suitable separated file
• Consultancy System Design