Extended Implementation

Duration:1 Day

Overview

The extended implementation day is for those customers that wish to enable some of the more advanced features of SupportDesk. We recommend that most customers have this day in order to utilise the software’s full potential.

Prerequisites

Core Implementation must have been completed first

Configuration Steps Covered

• Data import from OLE DB compliant database
• Category UDF’s
• Customer Survey
• Service level management
• Resource management
• SupportDesk Self Service Portal setup*
• SupportDesk PC Inventory setup*
• Resolution codes

* Provided the software was purchased originally.

If you would like further information regarding the Consultancy Services available from Richmond Systems please call +44 (0) 1428 641616 or e-mail info@richmondsys.com.

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