Advanced ITIL Configuration and Health Check

Duration: 1 Day

Overview

The advanced ITIL configuration day is for those customers wishing to implement ITIL within their organisation.

This will ensure that the service desk adheres to best practice procedures for Incident, Problem and Change management.

Prerequisites

SupportDesk must have been configured using the Core Implementation consultancy module and the support technicians require an understanding of ITIL best practices methodology.

Areas covered

• Introduction meeting
• Discussion about current configuration
• Overview of current settings
• Incident management life cycle (Incidents logged via Email and SupportDesk Self Service Portal through to closure, Problem and Change management)
• Problem management configuration
• Change management configuration
• Application of Problem and Change management
• Future recommendations

If you would like further information regarding the Consultancy Services available from Richmond Systems please call +44 (0) 1428 641616 or e-mail info@richmondsys.com.

Training >>>