Integrated and Consolidated Customer Views

SupportDesk provides integration with front and back office systems, including Customer Relationship Management (CRM) and Finance applications. This provides Service Desk operators with a consistent and reliable view of information about customers, thereby increasing the speed of response times and the accuracy of issue resolution.

Information about Customers is delivered through an easily searchable Navigator Tree structure that provides a single, consolidated view of customers. A powerful search console allows rapid retrieval of customer details with security features to manage and control updates.

Parent and child relationships within the Navigator provides a flexible structure for customers, purchases, warranties, service levels and any other information that is needed to effectively respond to customer enquiries.

Customisable attributes allow comprehensive details for each customer to be recorded, and live connections to external information sources and business applications ensure that real-time details about customers are available at all times. This instantly accessible view allows customer service staff to make informed decisions quickly to assist problem resolution and promote complementary products and services.

Multi-Channel Access >>>

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