Keeping Your Customers Informed

Many customer service enquiries are follow-up calls about the current status of open support requests. These requests for information can make unnecessary demands on service desk staff time and without a fast and informative response can set the wrong expectation level with Customers.

SupportDesk service desk software is designed to ensure that Customers are kept informed about support requests at every step. The Customer Self Service Portal allows customers to see the status of their requests. Service desk managers have complete control over the level of information made available to Customers on the web and service desk staff can mark resolution actions as private to ensure that internal or confidential information is not inadvertently made publicly available.

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