Multi-Channel Access

SupportDesk allows support requests to be logged by telephone, email, or the web to ensure that Customers can get instant access to support when they need it using their preferred method of contact.

Service desk staff can connect to the service desk through windows, web and mobile interfaces providing them with instant on-demand access to assistance to help resolve incidents, including the knowledge base, incident-matching, workarounds and external business information systems. Accessibility is further enhanced with pass-through user authentication that eliminates the need for repetitive logins by service desk staff and customers.

Web-based Self Service and Self Help >>>

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