Web-based Self Service and Help

SupportDesk allows customers to access the helpdesk Support Portal from a Web browser anytime or anywhere allowing them to log support requests, check status and provide additional input. Web-based self service, sometimes referred to as 0-level support, opens up the means of promoting 24x7 support to customers thereby maintaining competitive advantage.

SupportDesk provides a flexible knowledge base for customers to seek information about, for example, existing solutions, workarounds and frequently asked questions (FAQ's). Using the knowledge base can significantly reduce call volumes to service desk staff whilst increasing customer satisfaction to customers, who can find an answer or resolution in minutes.

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