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Glossary of terms [L]

TERM DEFINITION
License Management The Process responsible for the management of software licenses throughout their Lifecycle.
Lifecycle The various stages in the life of a Configuration Item, Incident, Problem, Change etc. The Lifecycle defines the Categories for Status and the Status transitions that are permitted. For example:
  • The Lifecycle of an Application includes Design, Build, Test, Deploy, Operate
  • The lifecycle of an Incident includes Detect, Respond, Diagnose, Repair, Recover, Restore.
  • The lifecycle of a Server may include: Ordered, Received, In Test, Live, Disposed.
Live Refers to an IT Service or Configuration Item that is being used to deliver Service to a Customer.
Live Environment A controlled Environment containing Live Configuration Items used to deliver IT Services to Customers.


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