The Self Service Portals document knowledge base is a cost effective and easy way to provide users with comprehensive knowledge management capabilities. Built around the Microsoft Indexing Service™; the document knowledge base can be tailored for different user groups.
Each Customer Settings Group can be assigned a unique knowledge base catalog. Once configured; each catalog can contain a range of knowledge base articles in a wide variety of formats which will be indexed and available for users to search against when querying the Self Service Portals document knowledge base.
Because each catalog is unique; you will be able to create customer-centric knowledge base articles which are specific to each Customer Settings Group. This is particularly useful if you are responsible for providing Service Desk operations to multiple organisations.