When new users register with the Service Desk, it is possible to map them to an existing Customer Settings Group by utilising the domain name which forms part of their E-mail address. This eliminates the need to manually assign new users to a Customer Settings Group after they have registered and ensures that all users from a specific organisation will be assigned to their correct Settings Group.
Configuration of this functionality is simple:
1. Enter the partial segment of the E-mail address you want to map in the E-mail partial text box (i.e. @richmondsys.co).
2. Select the Customer Settings Group you wish to assign new users to by using the Customer Settings Group drop-down list.
3. Press the Update button to save your changes.
When a new user now registers; the system will see if the @richmondsys.co string occurs at any point in their E-mail address (i.e. j.doe@richmondsys.co.uk). If it does; the user will be mapped to the specified Customer Settings Group automatically and will inherit all of this groups settings and policies.
If a lookup on the users E-mail address returns no matches then the Default Settings Group will be used instead.