Once entered; click on the OK button to continue.
Creating a new bulletin is a very simple process:
1. Click on the Add New button at the bottom of the screen. You will then be asked to enter a summary for the new bulletin:
Once entered; click on the OK button to continue.
2. Enter a description for the bulletin.
3. Click on the Options tab.
Select the appropriate settings. These are described below:
Bulletin From.
The ID of the Service Desk Specialist that the bulletin will appear as being sent from.
Users MUST acknowledge Bulletin.
States whether the recipients of the bulletin must acknowledge it (via a checkbox) before it will not appear again.
Show this Bulletin every time users login.
States if the bulletin will be shown to the selected recipients each time they login to the Self Service Portal.
Schedule this Bulletin.
Allows you to schedule the bulletin so that it is not shown until the specified start date and time. The bulletin will then stop being shown at the specified end date and time.
4. If you wish to publish the bulletin to all users of the Self Service Portal, proceed directly to step 7.
5. Select a Customer Settings Group from the Group drop-down list.
All users belonging to the selected Group will be shown in the tree structure along with a checkbox next to each user.
6. Click on each user you want to receive the bulletin. Clicking on the top-most node of the tree will select all users within the group. Repeat this process for users belonging to any other Group that you wish receive the bulletin.
7. Click on the Update button to publish the bulletin.
Note:
If no specific users were selected and the bulletin is to be published to all available users, you will receive the following message to confirm when clicking on the Update button.