This tab allows you to specify the availability, visibility, and default values for each field in the Self Service Portals Add Incident screen.
The available fields are listed on the left along with the following options on the right:
· Enabled.
Specifies whether or not the selected field is enabled or disabled.
· Visible.
Sets the visibility state of the selected field.
· Mandatory.
States if the user must specify a value for the selected field when raising a new Incident. Please note that this option is not available on all fields as some of these are always specified as mandatory such as Status and Priority.
· Default Value.
If the selected field is specified as either disabled of hidden then a default value must be specified. Select one of the entries from the drop-down list provided in order to select a default value for the field.