These settings specify how many levels a user can traverse both up and down the Navigator from their own location within it. Users will then be granted access to view the Incidents associated with CIs at the specified levels within the structure. This functionality is particularly useful for Department Managers who may possibly require access to all of their sub-items Incidents as well as their own and those of their departments.
Visually, a user will not notice any difference about being granted access to this functionality other that having more entries shown in the Incident List.
· Number of levels to traverse up the Navigator.
This is the number of levels up from their own position in the Navigator that users can view the Incidents for from within the Self Service Portal. Set this value to 0 if the feature is not required.
· Number of levels to traverse down the navigator.
This is the number of levels down from their own position in the Navigator that users can view the Incidents for from within the Self Service Portal. Set this value to 0 if the feature is not required.
An example of this scenario is shown below whereby Manager A can view Incidents 1 level above and 3 levels below themselves:
[Navigator Root]
|
+--- [Company A]
|
+--- [Department A]…..……………………………………….. Level Up: = 1
| |
| +--- [Manager A]………………………………………..Level = 0
| | |
| | +--- [Staff]……………………………….………Level Down = 1
| | |
| | +--- [Staff Member A]…………………Level Down = 2
| | | |
| | | +--- [Computer A]…………….Level Down = 3
| | |
| | +--- [Staff Member B]…………………Level Down = 2
| | |
| | +--- [Computer B]…………….Level Down = 3
| |
| +--- [Department B]
|
+--- [Department B]