This setting allows you to specify the number of CIs above the users position in the Navigator to be automatically associated when a user raises a new Incident. An example of this whereby the number of levels to associate with an Incident has been set to 3 is shown below:
[Navigator Root]
|
+--- [Company A]
|
+--- [Department A]…..……………………………………….. Level Up: = 3
| |
| +--- [Manager A]………………………………………..Level Up: = 2
| | |
| | +--- [Staff]….……………………………………Level Up: = 1
| | |
| | +--- [Staff Member A]...…..Logs Incident at Level 0
| | | |
| | | +--- [Computer A]
| | |
| | +--- [Staff Member B]
| | |
| | +--- [Computer B]
| |
| +--- [Department B]
|
+--- [Department B]