Helpdesk Software, Self-Service Portal Incident Data Visibility Configuration

Incident Data Visibility Configuration

Each available field and tab page is listed here. Simply set the visibility state of the item by checking or un-checking the checkbox next to the item description. A description of each of the items available is given in the table below:

Item	Field or Tab Page	Description
Incident Actions	Tab Page	Tab page containing details of all Actions for an Incident.
Incident Activities	Tab Page	Tab page containing details of all Future Activities for an Incident.
Incident Associations	Tab Page	Tab page containing details of an Incidents associated CIs.
Incident File Attachments	Tab Page	Tab page containing a list of all file attachments associated with the Incident. From here, users can also upload and download file attachments.
Incident Category Field	Field	The Incidents selected Category.
Incident Custom Field	Field	The Incidents custom classification field. This field will only be displayed if it is visible and if SupportDesks’Custom Classification feature is enabled.
Incident Details Field	Field	The Incidents Details field.
Incident Escalate Time Field	Field	The Incidents escalation time (if applicable).
Incident Group	Field	The Incidents selected Group
Incident Logged By	Field	The ID of the user who first logged the Incident.
Incident Log Date	Field	The date and time at which the Incident was logged.
Incident Priority Field	Field	The Incidents currently selected Priority.
Rescode	Field	The Incidents selected Resolution Code (if applicable).
Incident Resolution Field	Field	The Incidents Resolution text (if applicable).
RFCs	Tab Page	Tab Page containing a list of an Incidents associated RFCs.
Incident SLA Field	Field	The Incidents selected SLA / Escalation Type (if applicable).
Incident Specialist	Field	The ID of the Incidents selected Specialist.
Incident Statistics	Tab Page	Tab page containing all statistical information related to the Incident.
Incident Status Field	Field	The Incidents currently selected Status.
Summary	Field	The Incidents summary text.
Incident UDF Tab	Tab Page	Tab page containing details of any user-defined information associated with the Incident.
Incident Customer Add Comment	Tab Page	Tab page which enables a user to update an incident with additional information in the form of an Action of the specified type.