It is possible for users to login to the Self Service Portal using NT authentication if required. This can be done by using the method below:
1. Assign the users fully qualified domain name to their user id and password fields from within the SupportDesk Windows Client. (i.e. MyDomain\J.Doe) This can also be done automatically when users are imported from Active Directory™ by using the SupportDesk Directory Synchronisation Module.
2. Turn off anonymous access to the Self Service Portal website from within the IIS Control Manager. If you require a mixture of NT and non-NT users, turn off anonymous access on the file LoginNT.aspx only.
3. For users requiring an NT-based login, direct them to the page LoginNT.aspx as the initial starting point for the Self Service Portal and the system will attempt to automatically authenticate their Windows login credentials against those stored in the Service Desk. If login is successful, users will be directed to their home page automatically.