The Richmond SupportDesk Self Service Portal is an additional module which forms part of the Richmond SupportDesk product suite. It is a web-based product and enables organisations to expose the service desk environment to their customers in order to promote the idea that customers can proactively self serve.
Built using the latest technologies, the Self Service Portal is fully customisable and gives you complete control over the information that your customers are able to view and which functions they can perform within the service desk environment.
A fully customisable user interface and knowledge base allow you to easily create a more user-centric experience for your customers and target them with specific bulletins or knowledge base articles which help you promote the idea of self service and free up valuable service desk resources.