Users can easily raise a Request For Change by providing some core information about the RFC. The text and fields shown are customisable, as previously mentioned.
The different types of field presented to the user are:
1. Selection Fields.
Category, Priority and Owner are selectable. These fields can be defaulted and hidden from the Setup Console.
2. Text Fields.
Summary, Description and Reason allow the entry of text for the user to adequately describe the change they are requesting.
3. Due Date
The due date field allows the user to specify the desired completion date for the RFC. This date can be overridden by the change owner at a later date.