The Incident List allows provides users with information on all of the incidents they are permitted to view. The columns which appear in the Incident List depend on the configuration of the users Customer Settings Group.
Users can group the information displayed by dragging and dropping the required column onto the Group by area of the grid:
Users can view the details of an Incident by double-clicking on the required entry in the list. This will open the Incident Details window where the full details of the Incident can be viewed. See Incident Details for further information.
Note:
Each users column ordering and group by preferences are stored so that the Incident Lists appearance is retained the next time that the user visits the screen. This layout can be reset by the user from the My Account page.