Helpdesk Software, Self Service Portal Knowledge Base Article Details

Knowledge Base Article Details

The Knowledge Base Article Details screen displays full article information to the user. There are 2 variations of this screen to support both type of knowledge base.

$images\ssp37.gif$

Figure 1: Service Desk Knowledge Base Article Details

$images\ssp38.gif$

Figure 2: Document Knowledge Base Article Details – The contents of the document are displayed within the page itself.