1. Enter the required search criteria into the Search Criteria text box and click on the Search button.
2. Any matching records will be shown in the knowledge base tree. Each article found is ranked and this score appears next to the article title.
3. Hovering the mouse pointer over articles listed under the Service Desk Matches node will display further a tool tip containing further information on the article including; the Category of the article, the number of file attachments and a summary of the keywords available.
4. Click on any of the results in the tree in order to view the full article.