The Self Service Portal Knowledge Base utilises to different data-sources for its content.
1. From the Internal Service Desk Knowledge Base which is maintained and configured from within the SupportDesk Windows™ Client.
2. From user-defined catalogs that are running as part of the Microsoft Indexing Service™.
From the Knowledge Base screen; users are provided with a drop-down list which contains the top 5 most popular knowledge base articles for their specific Customer Settings Group. Each of these entries can be selected and viewed by selecting the required item from the drop-down list.
The 2 checkboxes near the top of the screen allow the user to specify which knowledge base they wish to perform their search against.