Help desk Software, Self Service Portal The Main Toolbar

The Main Toolbar

The toolbar appears at the top of each page within the Self Service Portal. The buttons available to the user and their appearance depends entirely on the settings configured for the users Customer Settings Group.

· $images\toolbar1.gif$
Home
Clicking on this button takes the user back to the My Home Page area.

· $images\toolbar2.gif$
Add Incident
Clicking on this button takes the user to the Add Incident page.

· $images\toolbar3.gif$
Incident List
Clicking on this button takes the user to their Incident List.

· $images\toolbar4.gif$
Raise RFC
Clicking on this button takes the user to the Raise RFC page.

· $images\toolbar5.gif$
RFC List
Clicking on this button takes the user to their RFC List.

· $images\toolbar6.gif$
Knowledge Base
Clicking on this button takes the user to the Knowledge Base search page.

· $images\toolbar7.gif$
Contact Us
Clicking on this button takes the user to the Contact Us page.

· $images\toolbar8.gif$
My Account
Clicking on this button takes the user to the My Account page where they can manage various aspects of their user account.

· $images\toolbar9.gif$
Logout
Clicking on this button logs the user out of the Self Service Portal and takes them back to the main login page.

Note:

If the custom toolbar button option has been enabled for the users Customer Settings Group; the button will also appear here with its specified button image.