Users requiring a new account can do so by using Create New Account Wizard from the main login screen. A user will not be able to login to the system until their account has been created and if necessary; verified and activated by the Service Desk.
1. From the main login page (Login.aspx), click on the Click here to create a new user account hyperlink.
2. The user will be directed to the Create New Account Wizard start page.
3. Click on the Next button and enter your E-mail address and click Next.
After a E-mail address has been provided the Self Service Portal will attempt to match the user to a specific Customer Settings Group if required to do so.
4. Next, enter a user id and password and click Next
5. Next, enter all required additional information and click Finish
6. Once registration is complete, you will receive the following confirmation. In addition to this, an E-mail confirming your account details and account status will be sent to the E-mail address you provided.
7. Click on the Please click here to return to the login page hyperlink.
Depending on the configuration setting used, you will receive an E-mail containing one of the messages below:
· Thank You for registering. Your account is now active and you may now login to the Service Desk.
This message indicates that your new account is ready for use and that you may login to the Service Desk straight away.
· Thank You for registering. Your account is currently awaiting verification and you will receive a notification E-mail when your account has been activated.
This message indicates that the Service Desk must first verify your new account before it is activated. Once this task has been done, you will receive a follow-up E-mail from the Service Desk informing you that your account is active. You will not be able to login to the Service Desk until your account has been verified.
· Thank You for registering. Your account is currently suspended at this time.
This message indicates that your account has been disabled. This could be for a variety of reasons and so you must contact Service Desk for further information.