SupportDesk Helpdesk Software Overview

SupportDesk helpdesk software enables rapid implementation of Web, Self Service Portal, Mobile and Windows™ IT service management software solutions.

For companies looking to adhere to the IT Infrastructure Library (ITIL ®) framework SupportDesk maximises the efficiency of IT support operation for best practice IT Service Management.

Irrespective of organisation size, whether support is local or central, internal or in a managed service provider environment SupportDesk is adaptable to meet the needs of the business.

SupportDesk empowers organisations with fully automated IT Service Management (ITSM) enhancing service quality, making best use of available resource while improving the efficiency of IT operation.

Rapid Implementation

Rapid implementation is achieved through intuitive configuration steps and integration with existing data sources.

To learn more about how SupportDesk can be rapidly implemented into your organisation click here.

Reporting & Management Console

SupportDesk helpdesk software provides service desk staff and management with a comprehensive range of reporting capabilities to help track vital KPI's. A Management Console with fully interactive live graphical reporting is provided.

To learn more about how SupportDesk Reporting and the Management Console click here.

IT Service Management (ITIL ®)

SupportDesk conforms to ITIL best practices for service support. Individual processes including, incident, problem, change, configuration and service level management can be enabled as required to meet the needs of an organisation allowing a phased approach to implementing ITIL processes.

ITIL procedures enable organisations to achieve both quality and value for money in IT support operations. For more details about ITIL best practices click here.