About Us

Richmond Systems develop and implement help desk, service management and asset management software that allows companies to achieve cost reductions in service and support whilst improving user satisfaction. We were founded in 1984 and after a decade of providing remote support solutions the company developed Richmond SupportDesk, which is the technology at the heart of all our solutions.

Richmond SupportDesk Designed to simplify the delivery of internal and external support, SupportDesk is suited for IT, Facilities, Finance, and Customer Services.

SupportDesk can be rapidly implemented with Windows, Web and Mobile interfaces adhering to the ITIL® framework and includes comprehensive asset management features to streamline effective life-cycle management of assets from acquisition to disposal.

SupportDesk is highly adaptable to meet management, technician and user needs and, we believe, offers the simplest and most cost-effective licensing available today.

Milestones

2010

• SupportDesk v6.9 released with brand new asset management capabilities
• Richmond Systems signs global reseller agreement with RM

2009

• SupportDesk v6.8 released with brand new email service
• Richmond Systems announces sponsorship of DCFS Redesignation Programme

2008

• SupportDesk v6.72 released with all new web based reporting and report scheduling
• Richmond Self Service Portal Launched

2007

• SupportDesk PC Inventory launched
• Richmond Systems launches Service Partner scheme

2006

• SupportDesk v.6 released
• Richmond Systems announces expansion of UK Partner Network
• Richmond Systems welcomes its 500th UK Customer

2005

• Richmond Systems appoints US Distributor
• Richmond Systems launches SupportDesk User Forum

2004

• Richmond Systems becomes member of the IT Service Management Forum (itSMF)
• SupportDesk Mobile launched

2003

• Richmond Systems delivers first Facilities Management implementation
• Richmond Systems announces out-of-the-box Active Directory integration

2001

• Richmond Systems delivers first external Customer Service implementation
• Richmond Systems announces integration with leading IT Management
  and Discovery applications
• Richmond Systems moves Headquarters to Haslemere

2000

• SupportDesk Specialist Web Interface launched
• SupportDesk Customer Web Interface launched
• Richmond Systems becomes Gold member of the Service Desk Institute (SDI)
• Richmond Systems becomes corporate member of Federation Against
  Software Theft (FAST)

1994

• Richmond Systems launches first Windows™ Help Desk

1984

• Richmond Systems Founded