Customer Satisfaction Surveys

Customer feedback is an important source of intelligence for evaluating processes and procedures for service improvement. Configurable Customer Satisfaction Surveys capture end-user experience and opinion through email questionnaires.

Surveys can be sent to individual Customers following the closure of an Incident, or to groups of users based on pre-defined selection criteria.

The Management Console provides pre-defined reports that allow the analysis of Customer satisfaction levels and highlight areas where improvements can be made.

Customer Satisfaction Survey Detailed Overview >>>

Click to enlarge

Click to enlarge

Call Logging and Tracking >>>

<<< Back to Capabilities home