SupportDesk IT Service Management

Richmond Systems provides class leading helpdesk software solutions enabling organisations to implement enterprise wide, best practice, IT Service Management.

SupportDesk is currently in operation across 1,000’s of companies to delivery fast, flexible and measurable IT support to both internal and external customers.

The service management software can be rapidly implemented adhering to the ITIL ® framework whilst being adaptable to meet management, operator and customer needs.

SupportDesk features include:

• Incident Management >>>
• Problem Management >>>
• Change Management >>>
• Configuration Management >>>
• Inventory & Contact Management >>>
• Knowledge Management >>>
• Self-Service >>>
• Customer Satisfaction Survey >>>
• Call Logging & Tracking via E-mail >>>
• Service Level Management >>>

ITIL (IT Service Management)

• ITIL ® for SupportDesk
• About ITIL ®
• ITIL ® Incident Management
• ITIL ® Problem Management
• ITIL ® Configuration Management
• ITIL ® Change Management
• ITIL ® Service Level Management
• ITIL ® for SMEs
• ITIL ® Checklist

Other SupportDesk information

• The benefits of SupportDesk >>>
• The new features of SupportDesk
• Download the SupportDesk product brochure

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