SupportDesk Self Service Portal Benefits

SupportDesk Self Service Portal enhances your customer support levels by allowing online self service for logging and tracking of service desk incidents via a web browser.

Users are provided with their own username and password; enabling them to securely login to the self service portal environment via their web-browser.

The benefits include:

• 24/7 access to service desk information - enabling users to view service desk information even during hours when the service desk is closed or too busy to respond to queries immediately.
  
  
• An enhanced user experience - by seeing the actual progress of their incidents in real-time. Incident screens provide access to track and see status updates of support requests ensuring users are kept fully up-to-date and are able to provide additional information as required throughout an incident’s life-cycle.
  
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• Fully configurable solution - designed to meet the specific support needs of diverse internal and external customer groups. The look and feel of the interface is modified through the use of templates and style sheets. These provide the capability to modify the layout, logos, colour schemes, buttons and fonts making each user group experience unique to them. This can be fully automated by recognising the user domain from their e-mail address and automatically determining the optimum configuration for them. Making the solution particularly appropriate for Managed Service Provider (MSP) deployment.
  
  
• A reduced workload on your service desk and staff - Because your users take responsibility for logging their own incidents; the call volumes experienced by service desk operators is reduced; resulting in less of an overhead on your support staff.
  
  
• Proven multi channel incident management - the Self Service Portal is fully integrated with SupportDesk ensuring a centrally managed solution with all user and customer interaction visible to the required members of the support team.
  
  
• Scalability - through best practice architecture based on .NET and Microsoft IIS platforms provides a scalable solution capable of supporting multiple concurrent sessions ideal for internal support as well as multi client service desks.

Click here to download the SupportDesk Self Service Portal Data Sheet >>>

SupportDesk Self Service Portal Key Literature >>>

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