SupportDesk Mobile Features

Rapid Incident Capture

Incidents can be added utilising the SupportDesk IT Support Software profiles which automatically populates fields enabling rapid incident capture eliminating the need for time consuming repetitive data entry.

Incident List

Access Live Incident Data

Search capabilities for incidents, customers, categories, status, priority and specialists allow rapid retrieval of information as required.

As the very latest information is available incidents can be checked against potentially related incidents within the IT infrastructure. This assists Incident diagnosis with the reassurance that other team members are also contributing real time updates enabling tasks to be completed faster.

Inventory Items

Information can be captured at source to improve accuracy and integrity of the SupportDesk IT Support central (CMDB) database. This could include new inventory items or updates to existing equipment along with identification of maintenance or required follow up activities.

Capturing Inventory Items

E-mail & SMS Services

E-mails can be sent via the mobile device using the SupportDesk IT Support e-mail service so communication trails are stored centrally. Messages can also be sent via SMS so IT Support staff are always contactable.

Electronic Sign Off

Digitally signatures can be captured to enable real-time sign off by customers, eliminating paperwork and making them immediately available as an attachment within the centrally held incident record.

Signature Sign Off

Multiple Screen Support

SupportDesk Mobile IT Support Software is optimised for a 240 x 320 screen resolution but is compatible with multiple screen sizes to accommodate devices compatible with Windows Mobile™.

Utilising Different Screen Sizes