SupportDesk Mobile Features

Rapid Incident Capture

Incidents can be added utilising the SupportDesk profiles which automatically populates fields enabling rapid incident capture eliminating the need for time consuming repetitive data entry.

Incident List

Access Live Incident Data

Search capabilities for incidents, customers, categories, status, priority and specialists allow rapid retrieval of information as required.

As the very latest information is available incidents can be checked against potentially related incidents within the IT infrastructure. This assists Incident diagnosis with the reassurance that other team members are also contributing real time updates enabling tasks to be completed faster.

Inventory Items

Information can be captured at source to improve accuracy and integrity of the SupportDesk central (CMDB) database. This could include new inventory items or updates to existing equipment along with identification of maintenance or required follow up activities.

Capturing Inventory Items

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