Windows™ Client Interface

The SupportDesk Windows Client is the central application in the Richmond SupportMobile product suite. The Windows-based client application provides IT service desk staff access to the core functionality within the product.

SupportDesk consists of six integrated Windows™ modules these include:

• The Client Module
• The Management Console
• The E-mail Service Module
• The Escalation Service Module
• The SMS Messaging Module
• The Database Administration Module

Additionally Microsoft Active Directory™ integration provides real-time details of users and computers to enable importing of existing data into SupportDesk..

SupportDesk has been developed over ten years of experience in the service desk arena and has been designed to allow for easy and seamless implementation of ITIL ® processes including:

• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Service Level Management

SupportDesk provides complete flexibility for the implementation of these processes by allowing a phased approach to meet your business requirements. Unlike many if it’s competitors; SupportDesk offers all of this ITIL ® functionality as standard and does not require you to purchase additional licences in order to begin using a particular ITIL ® process.

For a more detailed look at the supported ITIL ® processes please click here >>>