Housing Association Solutions

SupportDesk’s powerful IT Service Management solution delivers fast, flexible and measurable service support across housing associations, providing:

• Reduced service desk workload through the SupportDesk Self Service Portal providing end users with interactive access to your support operation 24/7 via a standard web browser. With bulletins to notify users of ongoing and planned activities and knowledge base articles enabling users to solve their own incidents without tying up your service desk resources.
  
  
• Improved customer services with logging of support incident via e-mail and automatic notifications when problems are resolved or workarounds are available
  
  
• Rapid implementation via a setup console and integration with OLE DB compliant external data sources including Microsoft Active Directory™ to effortlessly display real-time information on users and computers
  
  
• Improved operational efficiency through defined, structured processes for centrally managing and resolving incidents
  
  
• Best practice service support conforming to the ITIL ® framework
  
  
• Live graphical views of the support environment including Key Performance Indicators via a Management Console