Managed Service Providers

Delivery of premium service levels is critical for Managed Service Providers (MSP's) with strong competition in this sector, the need to meet and exceed service targets is essential for ongoing relationships. Underpinning this is the need for a service desk with reliable and easy access to information about customers, assets, contractual arrangements and service/support issues.

SupportDesk is a robust service desk solution that is widely used by Managed Service Providers to effectively manage the service and support of external infrastructure assets.

The following sections highlight some of the Key areas in which SupportDesk can be utilised within a Managed Service Provider environment:

Multi-Client Technology
Support technicians can use web, mobile and windows interfaces to login from anywhere to receive, update and manage support requests and routine maintenance tasks.
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Measured Customer Satisfaction
Capturing customer feedback about service experience is key to improvement and reporting. Click here for more >>>

Complete Service Desk Functionality

SupportDesk is rich in functionality to manage the lifecycle of customer requests and incidents. SupportDesk features click here>>>