SupportDesk for Managed Service Providers

The following sections highlight some of the Key areas in which SupportDesk can be utilised within a Managed Service Provider environment:

Multi-client Technology
Support technicians can use web, mobile and windows interfaces to login from anywhere to receive, update and manage support requests and routine maintenance tasks.
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Efficient Customer Request Management
Requests for service and support can be created automatically from incoming e-mails and through web forms, which are available to capture details from end-users.
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Assured Service Level Management
Comprehensive configuration options are provided for Service Level Agreements (SLA's) for target response and resolution times.
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Measured Customer Satisfaction
Capturing customer feedback about service experience is key to improvement and reporting. Click here for more >>>

Insightful Reporting
SupportDesk provides comprehensive reporting and metrics to analyse performance against service levels and report on activity over a given time period.
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Complete Service Desk Functionality

SupportDesk is rich in functionality to manage the lifecycle of customer requests and incidents. SupportDesk features click here>>>