News Archive 2007

December 2007

• Swale Borough Council has chosen SupportDesk to manage the support facility for their entire IT infrastructure.
  
  
• Richmond systems see compliance and new technology driving service desk demand for mid-sized companies looking to comply with ITIL ®.

November 2007

• IT support workers are becoming increasingly frustrated by mundane requests, according to research from Richmond Systems.

October 2007

• CRN online explains how channel players can profit from higher standards of best practice support. Click here to read the full article on the CRN website.
  
  
• IT support staff trapped by un-logged calls and under-used time

September 2007

• Richmond Systems and Jcom Partnership - Service Management 365 comments on the partnership between Richmond Systems and Jcom in response to the demand from SME's for improved IT service delivery.

August 2007

• Richmond Systems, has signed a partnership with IT services specialist Jcom to resell the SupportDesk software solution to the mid-market.
  
  
• Richmond Systems will showcase the latest version of SupportDesk at the itSMF exhibition on 12th - 14th November 2007, at the Hilton Brighton Metropole Hotel.
  
  
• Microscope Magazine highlight Richmond Systems partnership with Jcom bringing ITIL to the SME market.

July 2007

• IT Showcase - Have-a-go heroes wreak havoc on technical problems

June 2007

• Computer Weekly - Thames Valley Housing Association reap efficient gains from IT Helpdesk application
  
  
• IT Backbones - Service Desk Support Prevents Double-Booking Dilemmas
  
  
• Service Management 365 - Helpdesk system aims to stop engineers doubling up
  
  
• BCS - Risky IT habits of workers revealed
  

May 2007

• IT Business Edge - Heaven Help IT as Workers Take Hardware into Own Hands
  
  
• Fresh Business Thinking - IT issues 'most irritating' for employees
  
  
• Contractor UK - Workers say misery is IT failure
  
  
• Personnel Today - Time-wasting costs UK £7bn a year
  
  
• The Inquirer - Two thirds of people can't wait for technical support
  
  
• Channel Business Solutions -‘Have-a-go heroes’ wreak havoc on technical problems
  
  
• BCS - Workers fix own IT problems
  
  
• ZDNET - Techies shunned as workers fix own IT problems
  
  
• ITPRO - Users resort to DIY fixes to avoid IT department
  
  
• Electric News Net – have a go heroes
  
  
• Traffic or network which jam jars the most? Click here to read the press release.
  
  
• e-Service Talk the online publication for the itSMF publish Richmond Systems five-point guide to best manage your SLA's Read the full results of the survey here.
  
  
• IT Pro reports on users resorting to DIY fixes to avoid the IT department. Read the full results of the survey here.
  

April 2007

• IT teams are under siege

February 2007

• Click here to read the "Network Computing Magazine" product review