Press Coverage

Richmond Systems has gained lots of media attention in the IT press. The following highlights some of the coverage we have received in titles such as Computer Weekly, IT Backbones, Service Management 365, BCS, IT Business Edge, Fresh Business Thinking, The Inquirer, IT Showcase and Channel Business Solutions.  Please click on the links to be directed to the full article.

October 07

• CRN online explains how channel players can profit from higher standards of best practice support. Click here to read the full article on the CRN website.

September 07

• Richmond Systems and Jcom Partnership - Service Management 365 comments on the partnership between Richmond Systems and Jcom in response to the demand from SME's for improved IT service delivery.

August 07

• Richmond Systems will showcase the latest version of SupportDesk at the itSMF exhibition on 12th - 14th November 2007, at the Hilton Brighton Metropole Hotel.
  
  
• Microscope Magazine highlight Richmond Systems partnership with Jcom bringing ITIL to the SME market.

July 07

• IT Showcase - Have-a-go heroes wreak havoc on technical problems

June 07

• Computer Weekly - Thames Valley Housing Association reap efficient gains from IT Helpdesk application
  
  
• IT Backbones - Service Desk Support Prevents Double-Booking Dilemmas
  
  
• Service Management 365 - Helpdesk system aims to stop engineers doubling up
  
  
• BCS - Risky IT habits of workers revealed
  

May 07

• IT Business Edge - Heaven Help IT as Workers Take Hardware into Own Hands
  
  
• Fresh Business Thinking - IT issues 'most irritating' for employees
  
  
• Contractor UK - Workers say misery is IT failure
  
  
• Personnel Today - Time-wasting costs UK £7bn a year
  
  
• IT Backbones - IT teams under siege
  
  
• The Inquirer - Two thirds of people can't wait for technical support
  
  
• Channel Business Solutions -‘Have-a-go heroes’ wreak havoc on technical problems
  
  
• BCS - Workers fix own IT problems
  
  
• ZDNET - Techies shunned as workers fix own IT problems
  
  
• ITPRO - Users resort to DIY fixes to avoid IT department
  
  
• Electric News Net – have a go heroes
  
  
• Traffic or network which jam jars the most? Click here to read the press release.
  
  
• e-Service Talk the online publication for the itSMF publish Richmond Systems five-point guide to best manage your SLA's Read the full results of the survey here.
  
  
• IT Pro reports on users resorting to DIY fixes to avoid the IT department. Read the full results of the survey here.

February 07

• Click here to read the "Network Computing Magazine" product review