Press Releases

The following highlights the Press Releases from Richmond Support to contact either our PR Agency Lewis or Richmond Systems marketing department please click here.

August 2008

• SDI research highlights the Service Desk has become a reality.
  
  
• Read a Press Release about prospering from the current economic conditions by investing to improve your IT support.

July 2008

• The Regent's College technical team gets an education in enterprise-grade IT support

December 2007

• Swale Borough Council has chosen SupportDesk to manage the support facility for their entire IT infrastructure.
  
  
• Richmond systems see compliance and new technology driving service desk demand for mid-sized companies looking to comply with ITIL ®.

November 2007

• IT support workers are becoming increasingly frustrated by mundane requests, according to research from Richmond Systems.

October 2007

• IT support staff trapped by un-logged calls and under-used time

August 2007

• Richmond Systems, has signed a partnership with IT services specialist Jcom to resell the SupportDesk software solution to the mid-market.

May 2007

• Traffic or network: which jam jars the most?
  
  
• ‘Have-a-go heroes’ wreak havoc on technical problems
  
  
• Manage your SLAs

April 2007

• IT teams are under siege