SupportDesk - Operator Course

This informal training course is aimed for all users of SupportDesk and will consist of demonstrations, and practical exercises using your SupportDesk database at your premises.

Course Overview

1. Getting Started

• Database connection
• User profile

2. The Navigator

• Adding items
• Attachments
• Searching
• The Item List

3. Request logging

• Classic Add Request
• Quick Requests
• Problems

4. Alarms

• Alarm settings
• Alarm types

5. Request Management

• Actions
• Activities
• The Activity List
• Request closing
• Attachments
• Re-assigning

6. Email

• Email Settings
• Request Emailing
• Email Attachments

7. Request Management

• Personalise the Request list
• View Restrictions
• Print options

8. The Knowledge base

• Searching

9. The Bulletin Board

10. Using XDI

• Viewing External Data
• Listing External Data

11. Using the Web Interface (Optional)

12. SupportDesk Mobile (Optional)