1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Adding a New User-Defined Report

To add a new report to the user-defined reports list, follow the steps below:

• Navigate to the Report Templates tab and select the required report template from this list. If you are unsure what information the report template displays, use the Describe File button to view further details of the file.
  
  
• Enter a title for the report in the Report Title field.
  
  
• Press the Add New Report button on the right-hand side of the tab.
  
  
• A new tab will appear titled Report Wizard. This tab is used to guide you through the initial selection criteria for the new report. Follow the on-screen instructions and select all required criteria for the report.
  
  Note: It is possible to add certain reports based on Navigator CI’s. This feature has been introduced to enhance the flexibility of the SupportDesk reporting engine. You will not be prompted for CI selection unless the specified report template links to the SupportDesk CIID table.
  
  
• You might be required to specify the report groups and sort order if required. Both of these elements can be dynamically changed at runtime if required.
  
  
• Once the report wizard is complete, you will receive a confirmation message. Navigate to the User-Defined Reports tab and click on the Refresh List button from the right-hand side of the tab page. Your new report will appear in the list and can be run as required by pressing the Load Report button.