1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Crystal Reports Compatibility

If an error occurs within Crystal Reports such as within an internal formula or function, the error message will normally be displayed on the report viewer control as plain text. If this type of error is received, you should first look to the underlying Crystal Report template file. These can be checked or modified if required by using a copy of Crystal Reports 2008.

Crystal Reports 2008 supports the viewing of reports created using previous versions of the product however; Richmond Systems cannot guarantee that every pre-Crystal 2008 custom report created for and used by our existing customer base will continue to function correctly and we cannot be held responsible for any such event.

If you think that this may cause an issue, we advise that your custom reports are first checked against a test-environment installation of the new Web Reports Module prior to performing a live upgrade on your existing system.

For further advice, please contact Richmond Systems Technical Support on:

Tel: +44 (0) 1428 647333

E-mail: support@richmondsys.com

For further information regarding Crystal Reports 2008, please visit www.businessobjects.com