1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Installing the Web Reports Module

1. Launch the program installer, Setup.exe.
   
   
2. The installer start screen will appear ready to guide you through the setup procedure.
   
   
   
   
3. Press the Next button.
   
   
4. It may be a requirement that the .Net Framework v2.0 be installed at this stage. If this is the case then a separate installer will launch. If the .Net Framework v2.0 has already installed on the target machine then this additional procedure will not be necessary. At the software license agreement screen, click on the I accept checkbox and press the Install button.
   
   
   
   
5. The .Net Framework v2.0 will now be installed.
   
   
   
   
6. When completed, the Web Reports Module installer will continue. Follow the on-screen instructions and allow the installer to finish.
   
   
7. If a re-start is required, do this before continuing with the configuration of the system.