1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Navigator Reports

Figure 5: Setup Console Navigator Report Settings

The Navigator Reports tab allows you to specify which reports are to be made available to users when they right-click on a Navigator CI from within the main SupportDesk client. 

To add a report to the pop-up menu of available reports, simply select the report template from the list by ticking the checkbox. It is also possible to enter a description for the report if required and this will be displayed for the users in the following format:

ReportName.rpt - Report description

Once the desired settings have been specified, simply press the Update button to save your changes. Note that users already logged into SupportDesk via the main Windows client or the web reports module will need to log back into the system before any of the applied changes can take effect.