1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Quick Reports View

Figure 7: Quick Reports Tab View

The Quick \reports tab contains a tree view which displays a range of categorised reports. These categories relate to specific areas within the service desk:

• Incident Management List Reports
• Problem Management
• Change Management
• Configuration Items
• Statistical Reports
• System Reports
• PC Inventory Reports

Quick reports are read-only and are designed to provide fast and easy access to service desk data without having to configure new reports on an ad-hoc basis.

To view a quick report, simply expand the required category node and click on the desired child item. If the selected report contains any date information you will be prompted to specify a range for this. The report will then be loaded and displayed on a new tab from within the main window.

User Defined Reports View >>>