1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Report Scheduling View

Figure 10: Report Scheduling Tab View

The report scheduling view allows you to configure SupportDesk’s report scheduling functionality. This functionality is also available from the SupportDesk Setup Console if required. A separate Windows Service is installed as part of the Web Reports Module. This controls the execution and delivery of scheduled reports. For more information on configuring the Report Service Controller see section 5.3 on page 11.

Scheduled reports are based on User Defined Reports so that the report parameters are already set. The next sections cover the creation of user-defined reports and their functionality. Section 8 on page 25 describes how to schedule reports.

The Main Window >>>