1. Introduction
   
   
2. Requirements
   
   
3. Important Note for Customers Upgrading
   
   
4. Installing the Web Reports Module
   
   
5. Configuration
   • Configuring the Web Reports Administration Console
   • Configuring the IIS Session Timeout
   • Configuring the Report Scheduler Service Controller
   • Configuring the SupportDesk Setup Console
   • Report Settings
   • Navigator Reports
     
     
6. Running reports from SupportDesk
   
   
7. Using the Web Reports Module
   • Logging In
   • The Main Window
     • Quick Reports View
     • User Defined Reports View
     • Report Templates View
     • Report Scheduling View
   • Adding a New User-Defined Report
   • Loading a Report
   • Exporting a Report
   • Printing a Report
     
     
8. Scheduling Reports from the Web Reporting Module
   • Report Scheduling – Step by Step Instructions
     • Add Report
     • Configure Report
     • Specify Report Criteria
     • Specify Navigator (CMDB) Criteria
     • Schedule the Report
   • Editing, Deleting and Cloning Tasks
     
     
9. Scheduling Reports from the Setup Console
   
   
10. Customising the Web Reports Module
    
    
11. Modifying a Report’s SQL query
    
    
12. The Error Console
    
    
13. Crystal Reports Compatibility
    
    
14. Recent Report Additions

Report Settings

Figure 4: Setup Console Report Settings

The report settings tab contains the following configuration options:

• HTTP Address: This is the fully qualified http address of the reports module once installed and is used by SupportDesk clients when either the reports menu is accessed or a print screen report is run. The fully qualified address is usually formatted in the following way:
  
  http://NameOfServer/SupportDeskReporting/
  
  
• Launch Reports in a new browser window: By default, reports run from within SupportDesk appear within the main application window. Selecting this option will cause reports to be loaded in the default system web browser instead of the main application window.
  
  
• Disable report scheduling functionality from the reports menu: By default, users can configure scheduled reports from the reports menu. Selecting this option will prevent the report scheduling functionality from being displayed to users.
  
  
• Disable Quick Reports functionality from the reports menu: By default, users can view all available quick reports from within the reports menu. Selecting this option will prevent the quick reports tab from being displayed to users.
  
  
• Disable adding of new reports from the reports menu: This option prevents users from being able to add new reports to the service desk via the web reports module, regardless of their pre-configured user rights.
  
  
• Disable the deletion of existing reports from the reports menu: This option prevents users from being able to delete existing reports from the service desk via the web reports module, regardless of their pre-defined user rights.
  
  
• Disable SQL modification for existing reports from the reports menu
  This option prevents users from being able to modify the SQL criteria of existing service desk reports via the web reports module, regardless of their pre-defined user rights.

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